Delivery will normally take 2-4 business days following dispatch. Please note rural areas may take longer to deliver.
– Overseas : We do not currently offer delivery outside New Zealand.
All prices are shown as excluding GST before checkout.
Return & Warranty Policy
All orders from Flagsigns may be returned within three days for a refund. Please note we are not able to refund your original delivery charges.
In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). You must contact us to obtain an RMA# from a Flagsigns representative.
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within three days of the receipt date, and all items must be landed at our warehouse within ten days of the return request. All free items must be returned together with purchased items in order to receive a refund. Any shipping and/or handling charges on the original order cannot be refunded. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
Flagsigns is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Since Flagsigns cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Product Exceptions to Return Policy
All customized product orders will not be exceptions to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, or special order items.
Flagsigns provides a limited 12 month warranty on the following items: Pop-Up Display pop-up frames against manufacturing defects in materials and workmanship during normal use. All repairs needed to coincide with this limited warranty policy will be done at no charge with the exception of shipping and handling charges. This warranty does not extend to any Flagsigns products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Flagsigns. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorised to assume for us any other liability in connection with the sale of our products.
Graphics & Customized Products
All graphics and customized product orders claims must be reported within twenty-four hours of receipt of merchandise. All claims are to include any such discrepancy between the approved proofs that were sent via email and the merchandise that was received. These claims should only be for discrepancies of the printing and not the materials. All claims must be made in writing within forty-eight hours from the time of receipt of merchandise and should be directed to us. All claims made after the forty-eight hour period of receipt of merchandise will not be honoured.
All printed graphics orders are to be cared for very carefully. Flagsigns must make the warning that all graphics purchased must be rolled with the graphic side of a graphic outward. If this careful instruction is not followed, then delamination will most likely occur and Flagsigns accepts no responsibility for any such damage to graphics.
All graphics purchased from Flagsigns are considered final sales. There is no warranty or refund period for graphics purchases and free accessories (i.e. water bags, carrying bags). Please follow the claims policy as stated above for any claims issues.
For Comments or Complaints concerning this Return & Warranty Policy, please Contact Us.
Information Collection and Use:
The personally identifiable information collected on this web site is used to fulfill requests from inquiring visitors. Flagsigns will not sell or license the information collected on this web site to others. The information will be shared with authorized Flagsigns dealers for the purpose of helping the registered visitor obtain the exhibiting solutions they are seeking. All contact from Flagsigns will be with the permission of the recipient, and all messages will contain the means to unsubscribe from future contact.
Flagsigns and its web site administrator use IP addresses to administer the site, track user movement and gather demographic information for aggregate use. Flagsigns does not use IP addresses to link to personally identifiable information.
Flagsigns takes reasonable precautions to protect web site visitors’information. When users submit sensitive personal information via the web site, Flagsigns takes steps to protect that information. Visitor information is also protected offline. The servers in which personally identifiable information is kept are located in an electronically and physically secure environment.
Flagsigns may occasionally partner with third parties to offer marketing, training and exhibit industry information to our business contacts. At no time does the third-party gain access to personally identifiable information and access to contact will not be granted without the visitors’permission.